Contact

What We Help With

We answer every reasonable email, usually within 48 hours. Common topics include:

• Tool support — questions about how a specific tool works, browser compatibility, or a tool behaving unexpectedly.
• 2FA and account security advice — lost authenticator, transfer between phones, backup codes, or choosing between an authenticator app and a security key.
• Article corrections — if a guide is out of date because a platform changed its settings flow, tell us and we will update it.
• Suggestions — tools or articles you want us to build next.

To help us respond faster, please include the exact tool or article URL you're asking about, and a short description of the problem. Screenshots are welcome — but never include real secret keys, QR codes, or one-time passwords in your email.

Reporting a Security Issue

Security researchers and privacy advocates are welcome here. If you find a vulnerability in one of our tools — even a small one — please report it responsibly by emailing support@2faco.com with the subject line "Security Disclosure".

What happens next:

• Acknowledgment within 48 hours — we confirm we received your report.
• Investigation and fix — we reproduce the issue, fix it, and redeploy. Most fixes ship within a week.
• Credit where due — with your permission, we acknowledge your report in the tool's release notes.

Please do not exploit the issue beyond what is necessary to demonstrate it, and do not access other users' data. All tools are client-side, so there is no server infrastructure to compromise — which keeps the attack surface small by design.

Partnerships and Business Inquiries

Interested in a partnership, sponsored article, or API access at scale? Email us with the subject "Partnership". We are selective: we only work with security and privacy products that match our editorial standards, and any sponsored content is clearly labelled as such.

Response Times and Expectations

2faco is run by a small team, so we prioritise emails in this order:

• Security disclosures — acknowledged within 48 hours, priority handling.
• Corrections to factual errors — next business day where possible.
• General support — usually within 48 hours.
• Partnerships — within one week.

If you haven't heard back in a few days, check your spam folder and feel free to follow up on the same thread — a second message helps us spot emails that slipped through.

Self-Help Resources

Before emailing, check if your question is already covered. Our most-used resources:

• Google Authenticator Not Working — the #1 troubleshooting guide (time sync fixes 90% of cases).
• Lost Phone With 2FA Enabled — step-by-step recovery for every major platform.
• Locked Out of Account With 2FA? — platform-specific recovery paths for Google, GitHub, crypto exchanges, and more.
• 2FA Backup Codes Explained — how to save, store, and use them.
• Best Authenticator Apps 2026 — pick the right app for your needs.

Every guide includes a table of contents, estimated read time, and a "Report an Error" link in the footer if something is outdated.

What We Don't Help With

We can't assist with:

• Account recovery for specific platforms — we don't have access to Google, GitHub, or any other service's systems.
• Requests to remove or suppress legitimate content from our site.
• Link-insertion or guest-post pitches — we don't accept unsolicited content.
• Technical support for third-party authenticator apps (Authy, Microsoft Authenticator, etc.) — contact the app's vendor.

Accessibility

If you encounter an accessibility barrier on 2faco, please email support@2faco.com with "Accessibility" in the subject. We aim for WCAG 2.1 AA compliance and treat accessibility reports as priority issues.

Affiliate & Advertising Disclosure

Some articles contain affiliate links to security products we recommend. These are clearly labelled and do not influence our editorial decisions. We only link to products we have tested and would use ourselves. For full details, see our Terms of Service.

Before You Contact Us

Many questions are already answered in our guides. If your 2FA codes are not working, see Google Authenticator Not Working. If you lost your phone with 2FA enabled, start with Lost Phone With 2FA Enabled. If an account is locked out, see Locked Out of an Account. Checking these first often gets you a fix faster than waiting for a reply.

Frequently Asked Questions

How long does it take to get a reply?

Usually within 48 hours for general questions. Security disclosures get priority acknowledgment within 48 hours. Corrections to factual errors are typically fixed the next business day.

Can I get help recovering a specific account (Google, GitHub, etc.)?

We don't have access to any platform's systems. Our guides walk you through each platform's official recovery process. If those fail, you'll need to contact that platform's support directly.

Do you offer phone or chat support?

No. Email is our only support channel. This lets us maintain a small team, keep response quality high, and avoid holding queues.

Can I report a bug in one of your tools?

Absolutely. Email support@2faco.com with the tool URL, browser/OS, and steps to reproduce. Screenshots help. We fix confirmed bugs quickly.

What timezone are you in?

We operate on UTC. Emails sent during North American evenings or APAC mornings will be answered when the team comes online — usually within the stated response windows.